Privacy policy
Ubrix Ltd (“Ubrix”, “we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website (https://ubrix.co.uk/ ), platform, and related services (“Services”). It also outlines your rights under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. Ubrix Ltd is registered in England and Wales under company number 15136854 with a registered office at 4 McMillan Close, Saltwell Business Park, Gateshead, United Kingdom, NE9 5BF. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB730543.
1. Information We Collect
We may collect the following categories of personal data:
Identity and contact details: name, job title, company name, email address, phone number.
Account information: login details, user preferences, usage logs.
Transaction data: subscription details, payment history (processed via third-party payment providers, we do not store card details).
Technical data: IP address, browser type, operating system, device identifiers, cookies and similar technologies.
Communications: records of interactions with us, including emails, calls, support tickets, and feedback.
Marketing preferences: your choices about receiving communications from us.
2. How We Use Your Information
We process personal data only where we have a lawful basis to do so under UK GDPR. This includes:
Contractual necessity: providing and managing access to the Ubrix platform.
Legitimate interests: improving our Services, monitoring usage, preventing fraud, securing systems.
Legal obligations: complying with applicable law, regulatory requirements, and responding to lawful requests.
Consent: sending marketing emails or using cookies where you have given explicit consent.
3. Sharing Your Information
We do not sell your personal data. We may share information with:
Service providers: hosting, payment processing, CRM, analytics, and support platforms we use to run Ubrix.
Professional advisers: accountants, auditors, lawyers, and consultants.
Authorities: regulators, courts, or law enforcement when required by law.
Business transfers: in the event of a merger, acquisition, or sale of assets.
All third parties are required to respect the confidentiality and security of your data and process it only under our instructions.
4. International Transfers
Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as UK Addendum to EU Standard Contractual Clauses or transfers to countries with adequacy decisions.
5. Data Retention
We keep personal data only for as long as necessary for the purposes set out in this policy:
Account and transaction data: retained for as long as you are a customer, plus up to 7 years for legal/accounting obligations.
Marketing data: retained until you withdraw consent or opt-out.
Technical logs: retained for security and troubleshooting, usually no longer than 12 months.
6. Your Rights
Under UK GDPR, you have the following rights:
Access: request a copy of the personal data we hold about you.
Rectification: correct inaccurate or incomplete information.
Erasure: request deletion of your data where we no longer need it.
Restriction: limit how we use your data in certain circumstances.
Portability: receive your data in a machine-readable format.
Objection: object to processing based on legitimate interests or for direct marketing.
Withdraw consent: where processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us at info@ubrix.co.uk. We will respond within one month.
7. Cookies and Tracking
We use cookies and similar technologies to:
Ensure the website functions correctly.
Analyse site traffic and performance.
Personalise your experience.
Deliver targeted advertising (with consent).
You can manage cookies via your browser settings or our cookie preference tool. For full details, see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure hosting, access controls, and regular monitoring. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
9. Children’s Data
Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data about a child, please contact us so we can delete it.
10. Complaints
If you are unhappy with how we handle your data, please contact us first at info@ubrix.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.
12. Contact Us
Ubrix Ltd
4 McMillan Close
Saltwell Business Park
Gateshead, United Kingdom, NE9 5BF
info@ubrix.co.uk
Last updated: 27 Oct, 2024
