Aftercare
Aftercare that keeps residents happy and costs low.
Log defects, coordinate contractors, track resolutions and report on performance. Home Assist guides residents through common issues before they ever raise a defect.
Every issue logged, routed and tracked
Incoming issues are read on arrival, classified automatically by Smart Triage and routed to the right contractor by Auto-Assign. Each job is tracked through to resolution with a full audit trail, so nothing sits in a shared inbox.
The Challenge
Aftercare is where reputations get made or broken
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01
Defects slow to route
Defects can take weeks to route and resolve when information is spread across inboxes and spreadsheets.
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02
Trust erodes in the gaps
Communication gaps erode homeowner trust quickly, and every party expects something different.
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03
Ratings and referrals suffer
The resulting experience drives HBF star ratings and the referrals that follow. Teams need a way to respond fast, not more tabs.
What Ubrix does for aftercare
Core capabilities
Homeowner defect capture
Residents report issues directly through the buyer app with photos, location and context. Every defect arrives structured, ready to triage, with no retyping required.
Automated triage and routing
Ubrix reads incoming defects, classifies them by trade and priority, and routes them to the right team. Nothing sits in a shared inbox waiting to be read.
Contractor assignment and tracking
Allocate work to the correct contractor based on trade, site and availability, then track progress through acceptance, visit, fix and sign off without chasing.
Response and root cause reporting
See response times, resolution rates and recurring root causes across every plot. The data that feeds HBF reporting and drives real quality improvement.
Dig deeper
Explore aftercare features
Buyer App & Home Assist
The homeowner facing experience. Plot progress, handover information and guided help for common household issues before a defect is ever raised.
Learn moreSmart Triage
Incoming snagging reports read automatically, defects extracted, jobs assigned before your team has opened the email.
Learn moreAuto-Assign
Every defect routed to the right contractor the moment it is raised, by rule not by hunt.
Learn moreContractor Hub & App
Native Contractor App for trades, paired with an admin hub for your team. GPS check-in proves attendance and offline mode keeps it working in low-signal areas.
Learn moreSmart Forms
AI driven form builder. Convert any handover doc or homeowner survey into a live form in minutes.
Learn moreReporting & Integrations
Live response and resolution data across every plot, connected to your existing tools.
Learn moreWho it fits
See how Ubrix works for your team
FAQ
Common questions about Ubrix Aftercare
What does in-life support look like once we are live?
Ongoing support is included as part of every plan, covered by UK business-hours response over email and the in-product help channel. Standard queries are aimed at a same-working-day reply. Critical issues are escalated immediately and a named account contact is available for anything that needs more than a quick reply.
Can we move our existing aftercare data into Ubrix?
Yes. Open defects, plot records and contractor lists from your current system or spreadsheets can be imported during onboarding. We will work with you to map fields, validate the import and confirm everything reconciles before go-live, so no resident or open case is lost in the move.
How long does aftercare take to onboard?
Ubrix Aftercare is designed to be live within 7 days of sign off. Setup is configured around your existing trades, contractor list and defect categories so your team can start triaging straight away rather than learning a new model.
Ready to transform your aftercare?
See Ubrix walked through with your operational context in mind. Designed to be live in 7 days, not months.