Email Sync
The whole email thread, on the record.
Email Sync keeps every email about a snag or defect attached to its record in Ubrix. Senders get an automatic acknowledgement, your team replies from templates, and the whole conversation stays with the plot. It connects to your own Microsoft mailboxes.
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Nothing in someone's inbox
Every email sits with the snag or defect it is about.
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Senders kept informed
Acknowledgements and accepted items sent automatically.
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Replies in seconds
Templates for the answers your team gives every day.
How it works
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Connect your mailbox
Your own Microsoft account, your chosen addresses.
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Emails go onto records
Each reply joins the snag or defect it belongs to.
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Everyone stays in step
Acknowledgements and updates go out on their own.
Questions
Questions people ask
Built for customer care teams, aftercare managers and site managers.
Do people need to log in to Ubrix?
No. People keep replying from their own inbox, and the replies are saved to the record.
Which email providers does it support?
Email Sync connects to Microsoft accounts, registered against your own organisation.
Can we use our own wording?
Yes. Acknowledgements and replies use your own templates.
You might also like
All features- Smart TriageAI Snags and defects emailed in arrive on the right plot, photos and all, ready to accept.
- ComplaintsAI Every complaint summarised and its tone read on arrival, then run on your own process.
- Auto-Assign Accept an issue and the job is with the right contractor straight away, buyer updated.
Last updated:
Let's have a proper look.
Thirty minutes looking at Ubrix through your own developments, or a quick chat first if you'd rather.
Prefer the phone? 0191 716 6373 info@ubrix.co.uk