Email Sync
Email Sync keeps the conversation on the record.
Every email reply about a snag or defect stays on the record, visible to your team, your contractors and your clients.
Every reply, on the record.
Reply all splits the thread and the record shows none of it. Email Sync keeps every reply on the snag or defect, visible to your team.
How it works
One conversation per record, seen by everyone on it.
Replies join the record
Inbound email joins the existing snag or defect. Threading holds up on reply-all, the triage queue does not grow a duplicate, and the conversation shows on the record in order.
Reply without leaving Ubrix
Compose from the record, keep everyone on the chain by default, and lean on response templates for the common scenarios. Acknowledgements and acceptance replies go out automatically.
One inbox for every reply
The Email Sync inbox in the header lists records with unread replies, separate from general notifications, so nothing waiting on the aftercare team sits buried.
Built for
Aftercare and customer care teams, site managers, and principal contractors delivering for a client who wants full visibility on every reply.
Related features
Email Sync sits downstream of triage, upstream of the contractor.
Smart Triage
Intake. Snag lists arrive by email, get extracted and routed. Email Sync picks the conversation up from there.
Learn moreAuto-Assign
Every job reaches the right contractor the moment it is raised, so replies land against a job already in the right hands.
Learn moreContractor Hub & App
Native app for trades on the move, paired with an admin hub. Contractors on the record see the same thread as the aftercare team.
Learn moreEmail Sync, frequently asked.
Does a reply create a duplicate record?
No. Threading runs on the tokenised reply address first, then Message-ID, In-Reply-To and References headers, then a conservative subject fallback. A reply joins the existing snag or defect, and Smart Triage does not re-analyse the message.
Can we reply from Ubrix without opening our mail client?
Yes. Users compose the reply on the record. Everyone on the chain stays on it by default, each recipient can be removed and additional addresses can be added before sending. Response templates cover the common scenarios.
Who can see the conversation?
Everyone with access to the record. The conversation shows on the snag list, defect and plot pages in order, so aftercare, site managers and any contractor working on the plot all see the same thread at the same time.
Does this work with the mail clients we already use?
Yes. Email Sync works with any mail client. There is no Outlook plugin, no mail server configuration on your side and no change to how anyone composes an email.
See one thread on one record, seen by everyone.
A quick walkthrough of Email Sync on a live plot record.