Help
Ubrix support
Help with the Ubrix Contractors, Ubrix Site and Ubrix Homeowner apps and the Ubrix web app.
Get help
Email support@ubrix.co.uk. Tell us which app you are using (Ubrix Contractors, Ubrix Site, Ubrix Homeowner or the web app), the email address you sign in with, and what went wrong. A screenshot helps.
We reply on working days, 9am to 5pm UK time, Monday to Friday.
For sales, demos and anything else, use our contact page.
Signing in
Your Ubrix account is created by the business you work with: your employer, your housebuilder, or the main contractor that sends you jobs. You can't sign up in the app.
- Forgotten password? Use "Forgot password" on the sign-in screen.
- No account, or the wrong access? Ask the person who invited you (your company's Ubrix administrator, or your housebuilder's customer care team) to add or update you.
Homeowners
Questions about a defect, your home or your completion date go to your housebuilder. You can contact them from the Ubrix Homeowner app. If there is a gas emergency, call the gas emergency line straight away: 0800 111 999 in England, Wales and Scotland, 0800 002 001 in Northern Ireland, or Gas Networks Ireland on 1800 20 50 50 in the Republic of Ireland.
Delete your account
See Delete your Ubrix account.